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Privacy Policy

Our privacy policy is very simple:
We value our customer's trust and will not compromise your privacy. We will not supply any information that we have about you to any party or persons outside our own company. The only exception is a judicial order for information that has been duly processed and served by a court.


Overseas (outside Australia) Orders Policy

Our returns policy applies to our customers from overseas, that is:
We intend to give all our customers 100% satisfaction. If you are dissatisfied with any of our products in any way, send it back to us in it's original pack and we will refund the amount paid for the item in full, no quibbling or questions. Postage, shipping and packing costs are not refundable.

Customs and importation:
To the best of our knowledge, nutritional supplements for human consumption produced in Australia and New Zealand are governed by the most exacting and rigorous health requirements in the world, however:

  • It is the customer's own responsibility to make sure that they can legally import the product they order into their own country and/or state.
  • We will label all orders as "Nutritional Supplements".
  • We will not give refunds for any products whilst they are held by customs in the customer's own country.
  • The customer is responsible for paying for any products to be returned to us that are held or seized by customs in their own country.

Medical Health/Advice Policy

Our medical/health professional advice policy is as follows:
We want to help our customers to get the safest and best outcome from using our products. This means that you should consult with a doctor or health professional that knows you and your needs if you decide to radically alter your diet or add a nutritional supplement.


If you are taking medication
Some supplements will affect the amount of medication that you need to take. For example if you have diabetes, four (4) Microhydrin capsules taken per day may substantially reduce the amount of insulin or diabetic medication that you need. This means that you need some professional advice and increased blood sugar monitoring. Common medications are not usually affected to this degree by other supplements, but it makes sense to check it out with your doctor or health professional before you take it.


Weight loss
Stop thinking about weight loss and start thinking about fat loss, yes, there is a significant difference. A lean 82 Kilo body will burn many more calories than a fat 82 Kilo body. Our advice is to increase your resistance exercise (usually by weight training) and take some cardiovascular exercise (eg. running, cycling, rowing) rather than drastically cut your calorie intake. Of course you have to have a balanced, reasonable diet to avoid increasing your body fat, but if you simply cut your calorie intake without exercise you will inevitably lose lean body mass. Lean mass is mainly muscle and this burns calories, fat burns virtually no calories, this is why lean, active people can eat more and stay slim. What does all this mean? If you lose lean mass by dieting alone you will replace it with body fat when you increase your calories again. Dieting without exercise makes you fatter and weaker in the long run!


Milk tolerance
Bovine colostrum and whey protein isolate are milk products, so if you cannot tolerate milk, you should not use these supplements without the express advice and monitoring of a qualified health professional.

 
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